ESCAPE GAME FAQ

You should find every answer to your questions below. If not, please let us know what troubles you.

CHOOSE YOUR ESCAPE GAME

What is the aim of the game?

In teams of 3 to 5 people, you will find yourselves enclosed in a themed room, with the challenge of completing a mission and making a daring escape within a strict one-hour timeframe.

Immerse yourselves in captivating settings as you engage in deciphering challenging puzzles, manipulating intriguing objects and complex mechanisms, and unveiling potential hidden passageways to successfully accomplish your mission.

Throughout your gameplay, an experienced Game Master will closely monitor your progress using microphones and cameras. Whenever you require assistance, discreet hints will be provided to guide your team towards success. No specific knowledge is necessary to partake; your imaginative thinking, logical acumen, and strong teamwork will pave the way to triumph!

What are the missions/themes available at The Game?

You have the choice between 12 different missions. Every room has the same difficulty level.

The missions The French Robbery, The Casino Heist, The Earthquake, The Plane and The Metro are doubled in 2 rooms each and allow you to compete by creating 2 teams of a same group of friends, family or colleagues.

Discover our 12 missions :

The french robbery | The casino heist

The kidnapping | The metro

The Catacombs | Assassin's Creed - The templars' treasure

The plane The Space Mission

The Earthquake

The Haunted Cinema | The Far West Secret Mission

What are the languages available?

We can welcome you in both French and English if you wish. 

If you want to play in english, just mention it during the booking process by checking the box "Game's language ENGLISH".

Are The Game missions suitable for everyone?

Absolutely! Whether it's summer or winter, with friends, family, or with colleagues, The Game is designed to be inclusive and enjoyable for all.

No physical effort is required, and there's no need for any specific knowledge to participate. All you need is a vivid imagination, a touch of logic, and a strong team spirit to navigate through the missions together!

What about pregnant participants?

For the safety and comfort of pregnant participants, we recommend avoiding the following missions: The Metro, The Plane, The Space Mission, The Catacombs, The Haunted Cinema, The Far West, and The Secret Mission. These missions involve specific effects that might not be suitable for expectant mothers.

Can children take part?

Absolutely! However, it's essential that at least one adult be an active part of the team on the day of the mission.

The minimum age required for undertaking a mission with The Game is 10 years old, and as such, there should be at least one accompanying adult within the team.

Once participants reach the age of 15, there's no longer a requirement for adult supervision during the mission.

ORGANISE YOUR TEAM

What is the size of the team?

Our 12 missions are designed to be played at 3, 4 or 5 players maximum.

How can multiple teams join the fun?

Got a group of 6 players or more?

At The Game, we offer a selection of 12 themes/missions spread across 20 rooms and two locations. That means we can host up to 100 people in the same time (across two locations). You can easily book multiple missions on the same time slot using our booking platform.

You are 6 players?

To make the most of your experience, we recommend dividing your group into teams of 3, 4, or 5 players. This way, everyone will be fully immersed, and the excitement will be off the charts!

Just a heads up:

Feel free to create multiple teams and embark on the same mission together!

On the D-day, if you're up for it, we can even activate the competition mode to determine the ultimate champion team!

 

How to make a reservation for 6 persons?

(1) Make a reservation for 5 online on one of the 3 missions quoted above 

(2) Come at 6 persons on the day of your mission and an additional fee of 30 euros will be asked at your arrival for the last and 6th person

Warning: We will not accept teams of 6 persons in other rooms than the one quoted above. 

Can a mission be undertaken with 2 players?

Only 2 players? No worries! You can book a mission for 3 people (the minimum required to make a reservation) and take on the challenge together as a duo. Just be prepared, as the challenge will naturally be a bit tougher!"

Can 6 people play on the same mission?

To ensure an immersive and truly intense gaming experience, we recommend not playing with 6 players.

However, if it's something you really want, you can form a team of 6 players.

How can I do to book online then?

  1. Make a reservation for 5 people.
  2. On the day of your mission, come with 6 players, and there will be an additional fee of €30 for the extra person to be paid on-site.

BOOK YOUR MISSION

What are the prices?

A mission's price depends on the number of players in the team (3 to 5 players). The more you are the less you pay per person!

  • Team of 3 - 38€ per person - 114€ for the mission
  • Team of 4 - 33€ per person - 132€ for the mission
  • Team of 5 - 30€ per person - 150€ for the mission

How do I book?

Booking a room is done through our online platform, which allows you to view available slots for each mission (availability is updated in real-time) and book one or more rooms at once.

To make a reservation:

  1. Click on the slot to select the desired mission. You can choose multiple slots if you wish.
  2. If the selected slots work for you, click "BOOK" to proceed; otherwise, click the slot again to deselect it.

If you encounter any issue during your reservation, don't hesitate to contact us.

If you're unable to pay the reservation amount by credit card, you'll need to visit THE GAME reception to pay the amount in euros by credit card, cash, or holiday vouchers. For holiday vouchers, no refunds or change will be given.

If you book a mission within 14 days, you have the option to reserve a slot by paying a deposit of €50. Upon arrival, you'll need to pay the remaining balance to access your mission. This deposit is non-refundable. If you don't show up for your reservation, The Game will keep the €50 deposit.

Is it possible to organise a professional event?

Planning a corporate event? Check out our "Corporate Events" page to learn more about team building and other professional events.

Is it possible to organise a bachelor or bachelorette party?

You would like to organise a birthday, bachelor or bachelorette party? There are plenty of opportunities to spend an intense hour with friends or family! For more information, feel free to visit our "Special Events" page.

Payment

You can easily make your payment online through our secure platform using the following methods:

  • Credit Card (American Express not accepted)
  • Digital Holiday Vouchers (ANCV Connect)
  • Pass Culture

If you prefer not to make the payment online, you can still book your reservation in person. Just visit our reception at THE GAME, where you can settle the payment in euros using one of the following options:

  • Credit Card (American Express not accepted)
  • Traditional Paper Holiday Vouchers
  • Cash

Please note that no refunds or cash returns will be provided for holiday vouchers.

To confirm your reservation, we kindly request the full payment in advance before the event date. However, if you're booking within 14 days of the mission, you can secure your spot with a €50 deposit.

For payments made after receiving a quotation, we offer the following options:

  • Remote Credit Card Payment (American Express not accepted)
  • Bank Transfer
  • Purchase Orders and Administrative Mandates under specific conditions (additional processing fees may apply; don't hesitate to contact us directly for further information).

Can we offer a The Game experience as a gift?

Whether you loved your own adventure at The Game or simply want to introduce this original concept to a friend or family member, why not surprise them with a The Game gift card or gift cube!

You can purchase a gift card or gift cube in person or directly online.

Can we cancel or modify a booking?

At THE GAME, we understand that plans can change. We offer our customers the flexibility to cancel their mission reservations online. You'll find a cancellation link directly in your booking confirmation email.

However, please keep in mind that cancellations are subject to certain conditions. In the event of a cancellation, you will receive a credit equal to the amount paid, minus a deduction per reserved room, as per the following grid:

If you have any questions or need further assistance, don't hesitate to get in touch with us. We're here to help!

What happens to my deposit if I can't come for my mission?

When you book a mission on our website less than 14 days in advance, you have the option to pay a deposit of 50 €.

This deposit confirms your reservation, and the remaining balance will be settled on-site when you arrive. Unfortunately, in the event of a cancellation, the deposit is non-refundable.

Is it possible to add an extra player after making the reservation?

Have you booked for 3 people but would like to bring 4?

Feel free to come as a group of 4 on the day of your mission. There will be an additional charge of 18€ to settle on-site. This amount covers the difference between the price of a mission for 3 people and that of a mission for 4 people (132€ - 114€ = 18€).

Have you made a reservation for 3 people and now wish to come with 5?

You're welcome to come as a group of 5 for the mission day. An extra charge of 36€ will apply and can be paid on-site. This amount covers the difference between the price of a mission for 3 people and that of a mission for 5 people (150€ - 114€ = 36€).

If you initially booked for 4 people but want to join with 5?

Join the mission as a group of 5 on the mission day. An additional charge of 18€ will be required at the venue. This fee accounts for the difference between the price of a mission for 4 people and that of a mission for 5 people (150€ - 132€ = 18€).

If you've booked for 5 people and now plan to come with 6?

Feel free to come as a group of 6 on your mission day. There will be a supplementary charge of 30€ to settle on-site. This fee covers the difference in cost between a mission for 5 people and a mission for 6 people.

THE DAY OF THE MISSION

In which venue should I go to for my mission?

We have two venues located within a 10-minute walk from each other: Cardinal Lemoine and Saint Michel.

Some of our missions, such as The Metro and The Plane, are available at both locations. To find out the address of the specific venue you need to visit, simply refer to your Mission Confirmation email. It will provide you with all the details you need.

How to get to The Game?

We are located in the 5th arrondissement at the following two addresses.

Please make sure to check the address for which you made your reservation:

 

51 rue du Cardinal Lemoine, 75005 Paris

Are you coming by metro?

  • CARDINAL LEMOINE Station / Line 10 (30 meters away)
  • JUSSIEU Station / Line 7 (300 meters away)

Are you coming by bus?

  • CARDINAL LEMOINE - Line 47
  • CARDINAL LEMOINE MONGE - Ligne 89

6 rue de la Harpe, 75005 Paris

Are you coming by metro?

  • SAINT MICHEL Station / Line 4 (50 feets)
  • CLUNY LA SORBONNE Station / Line 10 (400 feets)

Are you coming by bus?

  • SAINT MICHEL - SAINT GERMAIN - Line 27
  • SAINT MICHEL - SAINT GERMAIN - Line 96
  • CLUNY - Line 63

On the D-day, how much time should I plan for?

On the D-day, please be neither too early nor too late.

It's unnecessary to arrive 10 to 15 minutes in advance; we'll be expecting you right on time! Similarly, we kindly request that you avoid being late, as any delay will unfortunately impact the duration of your mission.

Plan for approximately 1 hour and 30 minutes once you're on-site. 

Your mission lasts for 60 minutes, and you should also allow 10 minutes for the briefing and 10 minutes for the debriefing to go over the key moments of your adventure (yes, that's 1 hour and 20 minutes in total, but we like to be generous!).

For example, if your mission is "The French Robbery":

  • 2pm: Arrival at our venue and briefing
  • 2:15pm: Start of your mission
  • 3:15pm: End of your mission and debriefing
  • 3:30pm: Departure from the venue

Are you accompanying a group but not participating in the mission?

Please note that, unfortunately, we won't be able to accommodate you in our premises while the group is undertaking their mission. You should plan for approximately 1 hour and 30 minutes between entering and exiting our venue.

SAFETY

Are we truly locked inside the room?

To fully immerse yourself and increase your chances of successfully completing the mission, consider yourselves locked inside. However, rest assured that in case of an emergency, you will always be able to exit using an emergency release box.

It's important to note that the Game Master will be with you throughout your session and can intervene if needed at any time, ensuring a safe and enjoyable experience.

Are we filmed?

The Game Masters are following you through cameras and microphones but nothing is recorded…

ACCESSIBILITY

Any recommendation for pregnant participants?

Due to specific configurations, we advise pregnant participants not to undertake the following missions: The Metro, The Plane, The Space Mission, The Catacombs, The Haunted Cinema, The Far West, and The Secret Mission. Safety is our top priority, and we want to ensure the best experience for all our players. If you have any concerns or questions, please don't hesitate to contact us, and we'll be happy to assist you.

Are The Game missions accessible to people with reduced mobility?

Yes, three of our rooms are accessible to people with reduced mobility.

Our reception area and three game rooms are located on the ground floor and have been designed to be accessible to people with reduced mobility. These rooms include the French Robbery mission (available in 2 rooms) and the Kidnapping mission.

However, please note that some objects need to be manipulated during the game. For this reason, we recommend having at least one participant without physical disabilities in the team to ensure the best experience for everyone. If you have any specific concerns or questions regarding accessibility, feel free to reach out to us, and we'll be happy to assist you.

Are the missions accessible to visually impaired people?

Throughout your mission, the Game Master will provide guidance using both auditory and/or visual clues. We recommend having at least one player in your team who is not visually impaired to ensure the smoothest experience.

We are here to assist you in planning your visit, so please don't hesitate to contact us. We'll be happy to work together to make sure your escape game adventure is enjoyable for everyone.

Are the missions accessible to hearing-impaired people?

Throughout your mission, the Game Master will provide guidance using both auditory and/or visual clues. We recommend having at least one player in your team who is not hearing-impaired to ensure the smoothest experience. However, we do not recommend the following missions for the hearing impaired: The Earthquake, The Far West and The Secret Mission.

We are here to assist you in planning your visit, so please don't hesitate to contact us. We'll be happy to work together to make sure your escape game adventure is enjoyable for everyone.

Are the missions adapted to epileptic and photosensitive persons?

Some of our missions, such as The French Robbery, The Casino Heist, The Metro, The Space MissionThe Plane, The Haunted Cinema, and The Secret Mission, feature visual and light effects (strobe lights or pulsed light effects) that may not be suitable for players with epilepsy or photosensitivity. If you are affected by these conditions, please don't hesitate to inform the Game Master on the day of your visit, and they will adjust the mission accordingly.

For more information, feel free to contact us in advance, and we will work together to ensure a safe and enjoyable experience at The Game.